pd99's Privacy Policy

1. Introduction

pd99 operates a safe and trusted online betting and casino platform for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy ("Policy") describes how pd99 collects, uses, discloses, and protects your personal information — when you use our website, mobile site, or any related services. It applies to all information collected from the date this policy takes effect.

Using our platform means you have read, understood, and agreed to this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

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2. What Information We Collect

pd99 collects certain necessary information in order to provide you with our services. This information falls into two main categories:

2.1 Information You Provide

Information you provide yourself during registration, login, or account management includes:

• Full name and username
• Email address
• Date of birth (for age verification — only those aged 21 or above may use this platform)
• Contact information (phone number)
• Payment-related information — such as bKash, Nagad, or Rocket mobile banking numbers
• Documents required for identity verification (where applicable)
• Messages and information you send when contacting customer support

2.2 Automatically Collected Information

When you visit our site, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Session logs and data collected via cookies
• Site access time, pages visited, and activity logs
• Referral source (which site you came from)

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3. Purpose of Data Collection

pd99 uses your information only for legitimate and necessary purposes. The main purposes for which we use your information are:

• Account management: To create, verify, and manage your account
• Payment processing: To complete deposit and withdrawal transactions
• Customer support: To resolve any questions or issues you have
• Security and fraud prevention: To detect and prevent suspicious activity
• Legal compliance: To comply with applicable laws and regulations
• Service improvement: To improve the experience and performance of our platform
• Communication: To send important updates, policy changes, or account-related notifications
• Responsible gaming: To identify and address the risks of excessive gambling

We will not use your information beyond the purposes stated above. If we need to change the purpose, you will be notified in advance.

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4. Data Storage and Security

pd99 takes industry-standard technical and administrative measures to protect your information. Our security practices are as follows:

4.1 Technical Protection

• SSL encryption: All data transfers are encrypted using SSL/TLS technology, making it impossible for third parties to decode.
• Firewall protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Password hashing: User passwords are never stored directly — they are kept only as encrypted hashes.
• Secure payment gateway: All financial transactions are processed through secure and verified payment channels.

4.2 Administrative Protection

• Only authorized personnel may access your information, and they are subject to strict confidentiality agreements.
• Regular security audits and risk assessments are conducted.
• A rapid response plan is in place in the event of a data breach.

4.3 Data Retention Period

We retain your personal information only for as long as necessary — that is, for providing services, meeting legal obligations, or resolving disputes. Even after an account is closed, some information may be retained for a specified period in accordance with applicable law.

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5. Sharing Information with Third Parties

pd99 never sells your personal information or transfers it commercially to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

With trusted third parties who assist us with payment processing, technical infrastructure, or customer service — but only the minimum necessary information and under strict confidentiality agreements.

5.2 Legal Obligations

When disclosure is legally required to comply with a court order, a valid request from a government authority, or applicable law.

5.3 Security and Fraud Prevention

When disclosure is reasonably necessary to prevent criminal activity, fraud, or harm to users.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred. In such cases, the new controlling entity will be required to provide protection equivalent to this privacy policy.

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6. Cookies and Tracking Technologies

pd99 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the site.

6.1 Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and core site functionality — these cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language selection.
• Analytical cookies: Used to understand how the site is used — these collect information anonymously.

6.2 Cookie Controls

You can control or delete cookies by changing your browser settings. Please note that disabling essential cookies may affect some key functions of the site.

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7. Your Rights

pd99 respects your rights regarding your information. You may exercise the following rights:

• Access: You may request to know what information we hold about you.
• Correction: You may request that inaccurate or incomplete information be corrected.
• Deletion: Subject to certain conditions, you may request that your information be deleted.
• Objection to processing: In some cases, you may object to the processing of your information.
• Portability: You may receive your information in a structured and readable format.
• Withdrawal of consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise these rights, contact us at [email protected]. We will try to respond to your request within 30 business days.

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8. Protection of Minors

pd99's services are intended only for individuals aged 21 or above. We do not knowingly collect any information from minors. If a person registers by providing a false age and this is later discovered, that account will be immediately closed and all associated information will be deleted.

If you believe that a minor has provided information on our platform, please notify us immediately at [email protected].

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9. International Data Transfers

Our servers and processing infrastructure may be located in various countries. When your information is transferred internationally, we ensure that adequate data protection measures are in place in the relevant country or with the receiving organization.

By using our platform, you consent to such international data transfers, with the protections described in this privacy policy always remaining applicable.

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10. Third-Party Sites

Our platform may sometimes contain references to third-party sites. These external sites have their own privacy policies, and pd99 is not responsible for their data processing practices. You are advised to read the privacy policy of any third-party site before visiting it.

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11. Changes to This Policy

pd99 reserves the right to update this privacy policy from time to time. When any significant changes are made, we will:

• Update the last-updated date on this page.
• Notify registered users via email or through a notice on the site.

Continuing to use our platform after a policy change means you have accepted the updated policy. If you do not agree with the changes, you may close your account.

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12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team: